Privacy policy
Last updated: December 9, 2025
At Muntalia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or communicate with us.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
1. Who We Are
Muntalia is a fashion brand specializing in handcrafted leather, suede, and premium outerwear.
Trade Name: Muntalia
Email: support@muntalia.com
Phone: +1 (283) 200-5047
Address: 1208 Madison Ave, Toronto, OH 43964, United States
Our online store is hosted on Shopify, which provides us with the e-commerce platform to sell our products and services.
2. Information We Collect
We may collect the following categories of information when you use our website or interact with us:
a) Contact & Order Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details (products purchased, sizes, prices, dates, etc.)
b) Payment Information
We do not store your full credit card details. Payments are processed securely by third-party payment providers (such as Shopify Payments, PayPal, or other processors). They receive your payment card information directly and handle it in accordance with their own privacy and security practices.
c) Account Information (if you create an account)
- Login email
- Encrypted password
- Order history and preferences
d) Device & Technical Information
- IP address
- Browser type and version
- Operating system and device type
- Referring website or link
e) Usage & Interaction Data
- Pages you visit
- Time spent on pages
- Products viewed or added to cart
- Clicks, scrolls, and general navigation behavior
This information may be collected using cookies, pixels, and similar tracking technologies.
3. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- Confirming your order
- Processing payment
- Shipping your products
- Sending order and shipping updates
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To provide customer service and support
- Responding to your messages and inquiries
- Handling returns, exchanges, and issues
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To improve our website and services
- Analyzing traffic and behavior
- Improving navigation, product offering, and user experience
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To personalize your shopping experience
- Showing relevant products and content
- Remembering your preferences (such as currency or region)
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To send marketing communications (with your consent where required)
- Newsletters, product updates, promotions, and special offers
You can opt out of marketing emails at any time by clicking “unsubscribe” in any email or by contacting us.
- Newsletters, product updates, promotions, and special offers
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To protect our store and prevent fraud
- Detecting and preventing fraudulent transactions or misuse of our website
4. Legal Bases (for customers in the EEA/UK)
If you are located in the European Economic Area or the United Kingdom, we process your personal data based on one or more of the following legal bases:
- Performance of a contract (to process your order and deliver products)
- Legitimate interests (to improve our services, prevent fraud, respond to inquiries)
- Compliance with legal obligations
- Consent (for marketing communications, where required)
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
a) Service Providers
We share data with third-party providers that help us operate our business, such as:
- Shopify (store hosting, platform, analytics)
- Payment processors (to securely process payments)
- Shipping carriers (to deliver your order)
- Email and marketing tools (to send updates and newsletters, if subscribed)
- IT and security service providers
These partners are required to keep your information confidential and use it only to perform services for us.
b) Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
c) Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to the same privacy protections.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enable core site functionality (cart, checkout, login)
- Remember your preferences and settings
- Analyze website traffic and performance
- Support marketing and advertising efforts
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website or your ability to complete a purchase.
7. Data Retention
We keep your personal information only as long as necessary for the purposes described in this Policy, including:
- To fulfill your orders
- To comply with legal, tax, and accounting obligations
- To resolve disputes and enforce our agreements
When we no longer need your information, we will delete or anonymize it where possible.
8. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration, including:
- Secure server environments
- Encryption where appropriate
- Limited access to personal data
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your data (subject to legal and contractual limitations)
- The right to opt out of marketing communications
To exercise any rights or update your information, you can:
- Email us at support@muntalia.com
- Use the “unsubscribe” link at the bottom of marketing emails
10. Children’s Privacy
Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it.
11. International Transfers
Because our store is hosted on Shopify and we use global service providers, your information may be transferred to and processed in countries other than the one you reside in. These countries may have different data protection laws than your country.
We take steps to ensure that your data remains protected in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after any changes means you accept the updated Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us:
Muntalia
Email: support@muntalia.com
Phone: +1 (283) 200-5047
Address: 1208 Madison Ave, Toronto, OH 43964, United States
